Privacy Policy

Last updated: 20 November 2025

This Privacy Policy explains how Hazelden Tech Solutions Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our services, contact us, or visit our website (hazelden.co.uk).

We are committed to protecting your privacy and handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Company name: Hazelden Tech Solutions Ltd
Company number: 14723005
Address: 91 Brighton Road, Redhill, Surrey, RH1 6PS, United Kingdom
Email: hello@hazelden.co.uk
Telephone: 01737 457 737

2. Personal data we collect

We collect only the information needed to provide our services. This may include:

2.1 Information you provide in-store

Name
Phone number
Email address (optional)
Device details (model, IMEI/serial number, fault description)

2.2 Information you provide through our website

Name
Email address
Phone number (if provided)
Message/repair enquiry
Any information you choose to include in forms

2.3 Payment information

Payments made in-store are processed securely through Square. We do not see or store your full card details at any time.

2.4 Automatically collected data (analytics)

When you visit our website, the following services may collect anonymised usage data:

Google Analytics — pages visited, device type, approximate location
Google Search Console — search queries, performance data
Webflow Hosting — logs required for security and site functionality

3. How we use your information

We use your personal data for:

Booking and managing repair services
Contacting you about your repair or enquiry
Providing quotes and updates
Customer service and support
Processing payments
Improving our website and services
Legal, warranty, and record-keeping requirements

4. Legal bases for processing

Under UK GDPR, we process your data using the following legal bases:

Contract: to provide repair services or respond to enquiries
Legitimate Interest: customer support, device tracking, security, analytics
Legal Obligation: tax, invoicing, and warranty records
Consent: when voluntarily submitting website enquiry forms

5. How we store and protect your data

We take reasonable technical and organisational measures to secure your personal information, including:

Only collecting essential data
Restricted access to customer details
Secure encrypted payment processing via Square
Protecting workshop devices and intake records

We keep customer repair records only as long as necessary for warranties, tax obligations, or legitimate business purposes.

6. Sharing your data

We do not sell or share your data with third parties for marketing purposes. We only share limited information when necessary to provide our services:

Square — for payment processing
Webflow — website hosting and form submissions
Google Analytics / Search Console — anonymised website usage data
Royal Mail / DPD — for shipping devices (where applicable)

Each third party processes data in accordance with their own privacy policies and UK data protection laws.

7. Cookies & tracking

Our website uses essential cookies for functionality and may use analytics cookies through Google Analytics to understand site performance.

You can control or block cookies using your browser settings.

8. Your data protection rights

You have the following rights under UK GDPR:

Right to access — request a copy of your personal data
Right to rectification — ask us to correct inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to object to certain processing activities
Right to data portability

To exercise any of these rights, contact us at: hello@hazelden.co.uk

9. Children’s privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from children.

10. International transfers

Some third-party services (such as Webflow or Google Analytics) may process data outside the UK. Where this occurs, it is protected under approved safeguards such as Standard Contractual Clauses (SCCs).

11. Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

12. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website, with the date updated at the top of this page.

13. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@hazelden.co.uk
Phone: 01737 457 737
Address: 91 Brighton Road, Redhill, Surrey, RH1 6PS, United Kingdom