1.1. What our warranty covers. We warrant that on repair,and for a period of 12 months from the date of repair (warranty period),products supplied by us shall:

(a) conform in all material respects with their description;

(b) be free from material defects in design, material and workmanship; and

(c) be of satisfactory quality(within the meaning of the Sale of Goods Act 1171).

1.2. Please note that the warranty period runs from the date of the original repair. If subsequent work is carried out under our warranty,this does not extend the warranty. For example, if a warranty repair is done 3 months after the original repair, the warranty still ends 12 months from the date of the original repair.

1.3. What our warranty does not cover.

(a) Liquid damage. Our warranty does not apply to liquid damage repairs or devices.

(b) Limited warranty for battery issues. Our warranty is limited in relation to replacement batteries.

(i) Due to the unpredictable and varied nature of causes of battery performance issues, it is not always possible to diagnose whether the issue is due to hardware, software, board, or even accessories. Following completion of our services, should your device continue to display the original symptoms (at any degree, be it increased,decreased, or the same) but continue to display some functionality, regardless of how minor, we retain the right to determine that the issue is as a result of damage to the U2 IC Chip and our warranty will not apply.

(ii) If the battery is not functioning or will not charge or turn on, at all, then your device will need to be diagnosed by our head technician on our premises.

(iii) Battery performance can also be adversely affected by faulty chargers or dock connectors. You must have tried alternative original equipment manufacturer (OEM) chargers for, and have the most recent software updates on, your device before booking in a battery replacement.

(iv) Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases,charging pads, plates, or any other form of battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s IC Chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to a refund for products supplied.

(c) Post-repair issues/events.Our warranty does not apply in the event of any of the following occurring in relation to a device upon which we have performed our services:

(i) mishandling that causes subsequent damage;

(ii) water or other liquid damage;

(iii) damage or faults resulting from attempted repairs by you or any third party;

(iv) software issues unrelated to the repair and/or any damage resulting from viruses or other malicious software that may have been transmitted during servicing or escaped detection;

(v) any jailbroken or “rooted” device; or

(vi) any fault or damage unrelated to the products supplied by us under warranty.

(d) Pre-repair issues/events. Our warranty does not apply if your device is jail broken or “rooted” or if, at or before the time we provide the products, there is in relation to your device:

(i) a known manufacturing or performance issue which is separate from the services ordered;

(ii) water or other liquid damage;

(iii) any damage or fault resulting from repairs attempted by you or any third party; or

(iv) any performance issue with your device’s battery.

1.4. We may charge you if you make an invalid warranty claim. If upon inspection we determine that your issue is not covered by our warranty (for example, because your device is cracked or our warranty does not apply due to one of the limitations set out above), you may opt for us to

(a) carry out a repair (to the extent that we are able to) at our standard price.

1.5. The Warranty is linked to a specific device and Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

1.6. The use of our repair Service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer.

 1.7. If your device is not collected within 2 months of us contacting you saying it is ready for collection, we reserve the right to dispose of your device under the assumption you no longer want it, unless a time-frame is agreed upon.

1.8. Device pin/password is required for testing purposes. Failure to provide will mean that your device won't be covered under our warranty due to us not being able to test and verify all components of your device before and after through our diagnostic software.

Call us on: 01737 457 737
© Hazelden Tech Solutions LTD 2023
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